Customer Support Specialists - On-Site in Stevens Point, WI - $20/hour

Be part of a team providing top notch service to its customers! We are looking for Customer Support Specialists for our reputable client in Stevens Point. This person will provide support to the Client Account team.

Duties:

• Processing renewals and creating communication using mail merge in Word, Mailchimp and other tools
• Loading documents into document archive
• Delivering mail items to team members
• Assisting to monitor a shared team inbox and responding to requests
• Maintaining accurate account information in database
• Working with higher level staff to problem solve
• Assisting with creating portal accounts and maintaining links for customers
• Transferring data from English to foreign language translations
• Special projects as assigned

This position pays $20/hour and will work 8am-4:30pm, Monday-Friday. This opportunity is expected to last through May 2027.

• Ability to develop thorough product knowledge
• Knowledge of computers and skill in programs including MS Office, SQL and Salesforce (or ability to be trained in programs)
• Multi-tasking ability
• Detail oriented
• Strong customer service mindset