Flex-Staff is an Equal Opportunity Employer, which includes providing equal opportunity for protected veterans and individuals with disabilities. Job Description

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Job #:  206210 Title:  Customer Care Representatives- DIRECT HIRE Location:  Stevens Point Salary Range:  $20/hr Position:  Customer service Description:  Customer Care Representatives (Direct Hire!) - On-Site or Hybrid, in Stevens Point, WI - Full-Time, $20/hr   We are seeking Customer Care Representatives for one of our many valued clients in Stevens Point. These positions involve heavy phone and computer work. Essential Duties and Responsibilities: Develop and maintain working knowledge of product and customer management system  Respond to inquiries from policyholders and agents/brokers via telephone, email, web chat, and mail  Assist with and process customer billing as needed Manage correspondence, including research and documentation of resolutions, to ensure timely and accurate responses Actively participate in team meetings to share knowledge, address issues, and improve processes. Hours: Monday-Friday 8am-4:30pm training for approximately 6 weeks.  Then onto a 10:30am-7:00pm Monday-Friday schedule allowing for Wednesdays and Fridays to be remote. Work location: Hybrid (2 days/week at home) or On-Site options Will work in Stevens Point  Training is fully on-site for 6 weeks Pay: $20/hr with an exceptional benefit package offered by our client Requirements:  High School Diploma or equivalent Minimum of 2 years business/customer service experience Preferred experience in insurance and inbound call center Computer experience, including proficiency in MS Office Suite applications Strong interpersonal, written and oral communication skills Self-motivated and results-oriented Excellent organizational and attention to detail Ability to work effectively in a team-oriented environment   For consideration, please forward your resume to stevenspoint@flexstaff.com or apply on-line at www.flexstaff.com Flex-Staff is and Equal Opportunity Employer, which includes providing equal opportunity for protected veterans and individuals with disabilities. #StevensPoint1 Job Type:  Direct Hire