• Monday - Friday, 5am - 2pm (overtime as needed) 
• $22ph+ (based on experience) 
• Onsite in Plymouth, WI 

We are seeking an energetic, highly organized, and driven individual to join a growing, family-owned company in a Customer Service Representative role. This position is ideal for someone who thrives in a fast-paced environment, enjoys staying busy, and takes pride in delivering exceptional service to both internal teams and external customers. In this role, you will play a key part in daily operations by coordinating shipments, communicating with customers, and ensuring orders are processed accurately and efficiently from start to finish.

Key Responsibilities:

• Respond promptly to customer inquiries via phone and email with a high level of professionalism
• Manage and track inbound and outbound inventory with accuracy
• Schedule shipping and receiving appointments
• Coordinate shipments, including tracking and delivery confirmations
• Troubleshoot and resolve customer concerns in a timely manner
• Maintain accurate records, data entry, and file management
• Collaborate closely with warehouse staff to ensure efficient workflow and meet operational demands
• Assist with maintaining inventory accuracy across all transactions
• Provide support to team members as needed
• Perform additional duties as assigned

• 3–5 years of customer service experience in logistics, transportation, or a call center environment
• Strong skills in order entry, email communication, and customer relations
• Proficiency in Microsoft Excel and general computer systems
• Excellent organizational and multitasking abilities
• A proactive, dependable work ethic with strong attendance
• Ability to adapt in a high-volume, deadline-driven environment